Shipping policy

Thank you for shopping with Andromeda! This shipping policy outlines important details about delivery timelines, costs, and procedures to ensure a smooth experience for your order.
1. Order Processing Time
All orders are processed within 1–3 business days after payment confirmation. Processing time does not include weekends or holidays.
You will receive a confirmation email with tracking information once your order has shipped.
2. Shipping Methods & Delivery Timelines
We offer the following shipping options (subject to destination and product eligibility):
Shipping Method    Regions    Estimated Delivery Time    Cost
Standard Shipping    [e.g., United States]    6–12 business days Free over $30 
Expedited Shipping    e.g., United States    6–10 business days
International Shipping    e.g., Canada, EU, Australia    10–15 business days    Calculated at checkout
Note: Delivery times are estimates provided by carriers (USPS, FedEx, DHL, etc.) and may be delayed due to weather, customs, or high order volume. We are not responsible for carrier-related delays.
3. Shipping Costs
International: Shipping costs are calculated at checkout based on destination, weight, and package size.
Additional fees (e.g., remote area surcharges) may apply for certain locations and will be displayed during checkout.
4. International Shipping
Import duties, taxes, and customs fees are not included in your order total. These charges are the responsibility of the recipient and vary by country.
Customs processing times may extend delivery beyond the estimated timeline. Check with your local customs office for details on fees and regulations.
We are not liable for orders refused or returned due to unpaid customs fees. Refunds for such orders will exclude shipping costs.
5. Order Tracking
Once shipped, you will receive a tracking number via email. Track your package using the link provided or through the carrier’s website.
If tracking shows “delivered” but you haven’t received your order, please contact our support team within [48 hours] of the delivery date.
6. Address Changes & Cancellations
To modify your shipping address, contact us immediately at [support email/phone] with your order number. We cannot change addresses once the order has shipped.
Cancellations are only accepted if requested before your order has been processed (within [24 hours] of purchase). Processed orders cannot be canceled.
7. Lost or Damaged Packages
For lost packages: If tracking shows no movement for [7+ days] (domestic) or [14+ days] (international), contact us at [support email] with your order number. We will file a claim with the carrier and arrange a replacement or refund once the claim is approved.
For damaged packages: Inspect your order upon delivery. If items are damaged, take photos of the packaging and product, then contact us within [48 hours] of delivery. We will send a replacement or issue a refund at our discretion.
8. Contact Us
If you have questions about shipping, please reach out to our team:
Email: [info@andromedasite.com]
Phone: [+8615102002101]
Hours: [Mon–Fri, 9 AM–5 PM ]
By placing an order with [Andromeda], you agree to the terms of this shipping policy. Thank you for your support!
— The [Andromeda] Team
Tips
Adjust timelines, costs, and regions to match your actual shipping partners (e.g., USPS, Shopify Shipping).
Add  special cases (e.g., PO boxes, military addresses, or restricted items) if applicable.